Etiquette at the Office
Work etiquette refers to the code that needs to be followed at
the workplace. It’s not always explicit but implied when you join an
organization. In an office environment, you are in constant contact
with numerous individuals so a little consideration would go a long
way in making the workplace a more positive environment.
Every employee is allotted a telephone at work and it’s important
to use it properly. Do not talk loudly as it distracts other
employees. A pleasant tone helps get the point across better than a
loud voice. Stick to the point and do not engage the line for long
periods. Speak clearly and use proper language. Only use the phone
for official calls unless there is an emergency. If you have a cell
phone, keep the ringer on silent especially during meetings.
Telephone Etiquette: Provides tips on answering and making
Tips: A good discourse on rules of etiquette, answering the
telephone, placing callers on hold, and more.
Phone Etiquette: Learn about how to create a good impression,
putting callers on hold, taking phone messages, and so on.
Etiquette Tips: Offers a lot of tips on developing great
Phone Etiquette Tips: Covers proper etiquette for incoming
calls, courtesy hints, outgoing calls, messages, and more.
Internet Etiquette (Netiquette)
While sending emails at the workplace, it’s essential to write
complete words and not abbreviations as is used in instant
messaging. Though it’s necessary to stick to the point and not send
long emails, the mail should not be too rude or abrupt. It’s
difficult to judge the tone of an email so it’s best to read your
email before sending it out. Make sure you run a spelling and
grammar check before sending out important mails. Ensure that
punctuations are in place. Use please and thank you wherever
required and address a person with the appropriate title viz. Mr.,
Netiquette: Provides information and tips on developing good
Office Etiquette: Touches on email etiquette and phone
12 Tips: Offers good tips on proper email etiquette in the
Etiquette Quiz: Take this quiz to find out how much you know
about office netiquette.
Communicating Online: Provides tips on how to communicate
properly on the Internet.
Sometimes, tempers may flare in the office. Conflict resolution
should be a part of the induction program for any employee. All
employees should have a clear understanding of the organization, the
culture, and behavior of individuals. Employees should be equipped
to adapt to the environment and accommodate other views. If a
conflict arises, they should identify it and take the necessary
steps to resolve or prevent it. Each individual should take the
responsibility to act in a professional manner.
Conduct in Workplace: Covers a range of issues related to
conduct in the office, including conflict resolution.
Conflict Resolution: An excellent guide to help workers deal
with conflicts in the workplace.
Conflict: Discusses the ways to resolve conflicts in the
Shows how to control anger, which can be useful in conflict
resolution in the office.
Workplace Conflict: Provides tips on how to deal with conflict
in the workplace.
Gossip is all pervading and even the formal office environment
cannot escape from it. A gossip can be an incident which is blown
out of proportion or talking behind the back of an individual,
either of which is not good. Gossiping can destroy a person’s
career. It’s not enough that you don’t start a gossip but it’s
important not to partake in any gossip. When you come across
gossiping, don’t encourage others to spread the rumors. Walk away
when someone is gossiping. If the issue is serious, get involved and
sort it out. Avoid gossiping and contact the person directly if you
have any issues.
Office Gossip: Provides guidelines on eliminating office
Stopping Office Gossip: Follow these tips to stop gossip in
Facing Down: Discusses gossip in the workplace and how
employers and employees should deal with it.
Workplace Gossip: Highlights the issues of workplace gossip
and how HR should handle it.
Gossip & Rumor: Explores the problems of gossip and rumor in
Bosses and Workers
Address the boss with respect unless he/she tells you to use the
first name. Try not to approach the boss for minor problems. Treat
colleagues with respect and appreciate their contributions. Be
cooperative and try to help others. Respect their privacy and do not
intrude on them when they are busy at work.
Organize your tasks in order of importance. Mark the deadlines so
you know when to complete them on time while putting in your best
efforts. Keep your work station clutter free. If it’s messy, it
provides a bad impression to your boss and colleagues. A better
organized calendar and desk improves your efficiency.
Organized at Work: Provides tips to help you stay organized at
- Safe, Clean &
Organized: A guide on how you can keep the workplace clean and
Management: Offers three tools for efficient time management.
Quiz: Try this quiz to see how well you manage your time.
Stress: Find out about things that can cause stress in the
Be polite to colleagues and people around at all times. Refrain
from using bad words or inappropriate language. The right language
and manner of communication can help to get work done faster without
creating any issues. Don’t speak casually with the superiors unless
they initiate it. Speaking with food in the mouth is also not
To make a good impression in the office, grooming is very
important. Unless your office atmosphere is different, in most work
environments, and especially in corporate ones, men should be clean
shaven with nicely cut hair. Women should have neat and styled hair
with simple jewelery and make up. Formal, well pressed clothes with
formal shoes must be part of the work attire. T shirts, flip flops,
jeans, sneakers are good for casual wear but not to work. Avoid
bright colored clothes. Ensure that your hands and nails are also
Dating a colleague is always complicated so it’s best avoided.
Since a lot of time is spent at work, sometimes, it’s inevitable
that romance blooms. It’s best to be familiar with the company
policy regarding dating to ensure that you are not breaking any
rules. Companies in general do not encourage dating within the
organization as it reduces productivity and makes the environment
uncomfortable in case of a break-up. Also use discretion while
dating as it can create a lot of gossip in the organization.
Is it a Good Idea?: Explores the possible problems and how to
handle an office romance.
Pros & Cons: Highlights the pros and cons of office dating.
Do or Don’t?: Provides tips for people who are engaged in
Who’s the Boss?: The study focuses on the issues of romance at
Etiquette during Meetings
One should always be punctual for a meeting. Going late could
disrupt the flow of the meeting. Do not interrupt the speaker or
converse with colleagues during the meeting. Be prepared with notes,
notepad, pen, presentation items, and so on. If you are speaking at
the meeting, prepare for the presentation with handouts and required
materials. During the meeting, switch off the mobile and avoid
attending calls or replying to texts.
In a group, pay equal attention to all members. Appreciate each
individual’s contribution. Take time to listen to ideas and
suggestions before providing your feedback. Do not interrupt or put
down another individual. Each employee should contribute equally and
each contribution is important. A basic level of politeness should
Working in Groups: Provides information and tips on various
issues related to working in groups.
Offers tips to help people form better groups.
Groups that Work: Lays the foundation for a successful group.
Guidelines: A goof guide to help you form a great group.
Foreign Business Etiquette
In some vocations, employees are required to travel to different
countries as part of the job. The employee represents the
organization to the outside world so he or she should keep this in
mind while meeting with clients. Each country has its own etiquette
and a little research in advance could avoid awkward moments. A
small cultural mistake could result in losing a business deal so
it’s vital to be acquainted with basic foreign business etiquette.
As the holiday season approaches, some companies may organize an
annual party. It’s a good time for employees to get to know each
other better and have a good time together. In such parties, you can
have fun but be careful not go over the top because it’s
inappropriate. Limit your alcohol intake to one or two drinks as it
can affect your judgment. Dress appropriately and don’t cross the
limits with colleagues. Since it’s an informal affair, you can tell
some jokes and stories but try not to offend another person.